So, here are some guaranteed, sure-fire, no fail, could-never-be-the-wrong thing suggestions:
- Open your arms. Hug person. Listen. Repeat.
- I'm so sorry for your loss; I don't know what to say. How can I support you?
- Open your arms. Hug person. Listen. Repeat.
- How are you?
- Open your arms. Hug person. Listen. Repeat.
- Just sit down next to them. Be there.
- Open your arms. Hug person. Listen. Repeat.